Desktop Engineer

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Job Summary: The Desktop Engineer is responsible for ensuring the operations of assigned functions in accordance with IT leadership and IT governance.
This position’s primary responsibility will be responsible for the engineering, installation, and development of the Client Management System (CMS), client-side application delivery environment and subsystems.
The Desktop Engineer will be expected to analyze complicated systems, document application standards, and assure high levels of stability, reliability, and availability of the CMS.
Duties to include developing, testing, and implementing software delivery packages/policies, patch management solution, and workflows within the CMS.
This position also includes the discovery, recommendation, design, build and support of associated technologies in a timely, reliable, and cost-effective manner.
This position consists of ensuring solutions are delivered in adherence of defined standards and policy.
This position is expected to work both independently and with various teams across the enterprise.
Minimum Qualifications: Requires a High School diploma (or equivalent) from an accredited school At least 3 years of Information Technology experience on relevant equipment and systems, OR Associate Degree in Computer Science or Information Technology with at least three years of Information Technology experience on relevant equipment and systems Experience: 3+ years of experience in Desktop Engineering Expert knowledge of Microsoft System Center Configuration Manager Expert knowledge of Microsoft Windows desktop operating systems Strong knowledge of Microsoft Windows Active Directory and Group Policy Management Strong knowledge of automated virtual application deployment and management Strong knowledge of patch management and antivirus methodologies and best practices Strong knowledge of large heterogeneous environments Working knowledge of VMware ESX and infrastructure components Working knowledge of PowerShell, network protocols, and SSL certificates Working knowledge of enterprise single-sign-on and multi-factor authentication solutions Working knowledge of networking technology, including bandwidth, multicasting, and WOL Able to prioritize and execute tasks in a high-pressure environment.
Ability to author technical documents and create procedure manuals Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities Strong understanding of the organization’s goals and objectives Ability to conduct research into current and future technologies Highly self-motivated and directed, with keen attention to detail Desired Healthcare knowledge/background including data privacy practices and laws Strong customer service orientation Experience working in a team-oriented, collaborative environment On-call availability 7/24 as part of a rotation schedule Other duties as assigned Licensure/Certification: Two or more CompTIA Core and/or Microsoft Certified Fundamental certifications must be completed within 180 days of employment Additional certifications will be accepted at the Manager’s discretion Knowledge/Skills: Must be fully/independently technically competent and physically capable to perform computer duties as listed within with technical guidance of the Desktop Engineer.
Must be able to rapidly read, comprehend, and put to practical use, a wide variety of technical literature.
Must be able to translate technical information and procedures into user solutions.
Must be able to write and speak clearly to communicate effectively with users.
Must develop and produce without assistance presentation-quality User Requirements and documentation.
Must impart confidence to the users.
Must respond to emergencies major incidents in accordance with department service level agreements.
in a timely manner.
Must respond to and actively participate in disaster situations to restore information access to critical users such as administrators, doctors, nurses, and patients.
Responsibilities: Ensures compliance with Standard Operating Procedures (SOP), Service Level Agreements and architectural design.
Conducts complex troubleshooting and root cause analysis of PCs and related systems.
Configure and install hardware and software upgrades on existing PCs.
Provides technical Service Desk escalation support and implementation support.
Trains staff in the use of equipment and software when appropriate.
Designs and Maintains test environment.
Analyzes problem trends, determines root cause and makes recommendations to management.
Maintain and revise support documents for desktop and peripheral devices.
Performs other job duties and responsibilities as required.
Work Demands/Environment: Frequent sitting.
Frequently requires long periods of working at a computer.
Intermittent walking.
May require lifting or moving items up to 25 lbs.
Frequent use of finger/hand dexterity.
Constant talking or hearing.
Corrected hearing and vision to normal range.
No exposure to blood, body fluids or tissue.
Possible exposure to infectious materials, communicable diseases and/or other conditions common to a healthcare environment.
Normal office environment.
Requires work under stressful conditions, deadlines, and/or irregular hours.
Ability to read and comprehend.
Frequent home reading assignments.
Requires on-call duty 24-hrs/day for emergency response to critical technical situations requiring immediate attention.
Travel may be required.
All work must be performed in cooperative team environment with other information services staff.