*Job Summary: *Provides professional, attentive, and efficient service to guests throughout the entire check-in and check-out process in order to exceed guests' expectations.
*Job Duties*
* Welcomes every guest on arrival at the hotel in a professional manner, executing all brand standards during the check-in process.
* Registers guests to the hotel, verifying reservation, address and credit information and then assigns rooms.
* Books reservations for guests that call or approach the front desk.
* Accepts payments.
Processes cash and credit card transactions according to established policies and procedures.
* Maintains a house bank.
Prepares accurate report of receipts and makes daily deposit.
* Checks guests out of the hotel at the completion of their stay.
* Responds to guests' requests promptly.
Promotes hotel's services, facilities and outlets and provides guests with directions and information on local attractions and restaurants.
* Resolves minor guest complaints promptly and professionally.
Follows up to ensure guest satisfaction.
Informs supervisor of major issues.
*Education and Experience*
* High school diploma or equivalent
* Previous customer service experience
* Current college student
*Skills & Abilities*
* Excellent verbal communication skills
* Strong customer service focus
* Detail oriented
* Strong organizational and time management skills
* Basic computer and math skills
* Ability to work a flexible schedule, including nights, weekends, and holidays
*Physical Requirements*
* Ability to stand for extended periods of time, reach, grasp, walk, hear, see, talk and perform repetitive motions
* Ability to push, pull, carry, lift or otherwise move up to 10 lbs.
*Benefits:*
* *Northwood Hospitality Discounts *
Job Types: Part-time, Internship
Pay: $16.
00 per hour
Expected hours: 15 – 30 per week
Benefits:
* Employee discount
Schedule:
* 8 hour shift
Work setting:
* In-person
Ability to Relocate:
* Charleston, SC 29401: Relocate before starting work (Required)
Work Location: In person
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