Customer Service Specialist

*Job Summary:* The Retail Customer Service Specialist will be the facilitator and first point of contact for key retail customers.
This position requires someone who is professional, has a positive attitude, has good computer skills (Excel), can prioritize and multitask.
*Essential Duties and Responsibilities:* · Manufacturing customer service experience a plus.
· Receive, process and enter orders including EDI orders.
· Support the sales team in all aspects of customer service.
· Excellent customer service skills and passionate about taking care of the customer.
· Communicate with large corporate customers through email and phone communication.
· Ability to keep up in a fast-paced environment.
· Must be detail-oriented and eager to learn new tasks.
· Must stay organized and have the ability to prioritize.
· Must be dependable, this is a small department.
*Education and Experience:* * High School Diploma or GED Required.
* Excellent communication skills, proficient in JDE & Excel.
* Must have strong computer skills and be advanced working with Microsoft Office programs (especially Excel).
* Ability to work independently.
* Comfortable working in a team environment.
* Communicate a positive, energetic, company-centric attitude at all times.
* Strong attention to detail.
* Self-Starter.
* Ability to identify trends, opportunities, and roadblocks that may present problems.
* Ability to lead and motivate individuals to achieve specific goals * Desire to build a high-performance sales team to ensure customer satisfaction * Critical thinking and problem-solving skills * Decision making * Being able to adapt with a high stress tolerance.
*Physical Requirements:* * Ability to safely and successfully perform the essential job functions required for this position.
* In-office position at our at our Moncks Corner, SC location.
* Ability to maintain regular, punctual attendance.
* Required to work in an office setting.
Job Type: Full-time Pay: $17.
00 - $22.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Experience level: * 1 year Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Work Location: In person