Customer Care Specialist

*Summary* With the Diamonds Direct Customer Care position, we are looking for a RHINO that will serve as the key piece of in-store daily operations, because without *YOU*, there is no *US*! Our culture is a fast-paced, family-oriented environment geared around fun and a passion for putting the customer above all else.
Our ideal RHINO has a passion for the jewelry industry, as this position provides a firsthand look at what makes a luxury retailer run smoothly.
*Responsibilities* * Accept jewelry for repair * Assist our Sales team with customer orders * Answer any customer related concerns * Facilitate delivery of merchandise to customers *What is the Upside?* * Investment in your career development * Encouraging environment that promotes teamwork and furthering education within the jewelry industry * Exposure to all other departments within our organization * A family-oriented culture unlike any other *What Will Make You Successful* * Ability to maintain composure in high pressure, fast-paced environment * Good listener and communicator * Organized and good at multi-tasking * Comfortable at handling phone calls and in person correspondence * Professional and welcoming presentation * Demonstrates attention to detail * A passion for the jewelry industry *Requirements* * Previous customer service experience * Experience in a luxury retail environment preferred Job Type: Full-time Pay: From $18.
00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * Day shift Weekly day range: * Monday to Friday * Weekends as needed Work setting: * In-person * Office Ability to commute/relocate: * Mount Pleasant, SC 29464: Reliably commute or planning to relocate before starting work (Required) Experience: * Retail: 1 year (Required) * Jewelry: 1 year (Preferred) Language: * English (Required) Work Location: In person