_Guest Services Representative - Folly Beach _
*Charleston Coast Vacations is a reputable, well established vacation rental company specializing in overseeing the operations of vacation homes on the beaches of Charleston.
With over 35 years in the business, our success is driven by the talented and motivated people who make up our team.
We are seeking an enthusiastic and organized individual with proven customer service skills to join our team in the Guest Services Representative role at our Folly Beach location.
*
This is an excellent opportunity to begin your career in the vacation rental industry! If you are looking to gain valuable experience and insights to expand your knowledge and understanding of the industry, this is a perfect starting position.
The Guest Services Representative will have the opportunity to obtain professional experience in the laid back culture and atmosphere of Folly Beach- a perfect balance that serves as a testament to Charleston Coast Vacations’ commitment to sustaining a company culture that prioritizes both professional success and personal enjoyment.
The Guest Services Representative is responsible for generating the highest possible sales for vacation rental owners while managing the front desk operations.
Core tasks include, but are not limited to, email and phone management, reservation management, payment collection, and policy enforcement.
The right candidate will also, with training, familiarize themself with our vacation rental software to run and monitor appropriate reports that contribute to the organization of our operation.
This is the ideal opportunity for a customer service professional to refine and adapt their skillset towards future growth in their career.
*Make an impact: *working in the business of crafting the vacation experience, we provide value to our customers by delivering impeccable service to contribute to their most anticipated week of the year
*Learn and grow: *We encourage a work environment where hard work and innovative thinking is rewarded.
We are committed to growing the capabilities of our people and have built a “working family” that encourages exploring new ways of thinking.
Our employees work out loud and share knowledge to boost each other’s growth.
All applications MUST include a cover letter and resume.
Requirements:
* Strong customer service background
* Time management, organizational, interpersonal, and critical thinking skills
* Experience with Gmail and Google applications including Google Drive
* Knowledge of dining, shopping and entertainment in Folly Beach, Isle of Palms, and the surrounding areas
* Ability to work Saturdays (not overtime) with a weekday off in return
* Ability to multi-task in a fast-paced environment
Key Responsibilities:
* Respond to email and phone inquiries in a timely manner
* Enforce policies stated in the vacation rental agreement
* Collect and process payments
* Assist with general office duties
* Assist guests with arrival and departure
* Run and cross reference daily reports contributing to the organization of the operation
* Strong time management and order of operation skills
* Strong written and verbal communication skills.
* Strong interpersonal skills to interact with all levels of personnel
Availability to start either ASAP or relatively soon.
Full-time, 9-5 hourly position.
Saturday availability required (not every Saturday).
To Apply: All applications MUST include a cover letter, resume, and date they will be able to start.
Please no calls.
Job Type: Full-time
Salary: From $17.
00 per hour.
Negotiable based on experience.
Plus commissions.
Benefits:
* 401(k)
* 401(k) matching
* Health insurance
* Paid time off
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Weekend availability
Job Type: Full-time
Pay: From $17.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Weekends as needed
Work setting:
* In-person
Ability to Relocate:
* Folly Beach, SC 29439: Relocate before starting work (Required)
Work Location: In person
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