*JOB SUMMARY*
The Front Desk Associate is the lead customer service contact for all members, guests, or prospects.
The Front Desk attendant is also responsible for selling all products and services.
This position is for a morning opener.
*ESSENTIAL DUTIES AND RESPONSIBILITIES*
* Greets and checks in all members and guests
* Must be able to sell memberships and services
* Liaison between members and General Manager: Including prospects and current members
* Answers and directs incoming phone calls
* Directs members complaints and concerns to proper management
* Performs Opening and Closing Procedures for the club if assigned those shifts
* Responsible for keeping the front desk clean, neat, and orderly
* Maintains professionalism when not assisting members; avoids eating, sitting, reading, Internet surfing, or any other activities that are not work-related.
Usage of personal cell phones are not permitted during work hours
* Responsible for the entry of prospect information into Peak
* Creates the “First Impression”
* Other duties as assigned
* Promote and help grow the Pivotal Fitness membership base through marketing and other events
*REQUIRED KNOWLEDGE, SKILLS AND ABILITIES*
* Must be highly motivated and energetic
* Excellent communication and interpersonal skills
* Organizational skills
* Strong attention to detail
* Ability to multi-task
* An understanding of health club operations
* Must be a team player, willing to cover or trade shifts when necessary
* Must be able to work days, evenings, and weekends as necessary
*REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE*
* Must have experience in customer service
* Preferred High School Diploma or GED
* Experience in health club or the hospitality industry is preferred
* CPR, First Aid, and AED certifications (must be obtained within 45 days of hire)
* Ability to pass a background check and is subject to periodic additional background screenings
Job Types: Part-time, Contract
Pay: $10.
00 per hour
Shift:
* Morning shift
Education:
* High school or equivalent (Preferred)
Work Location: In person
Whatsapp
