Customer Service Rep

POSITION DESCRIPTION: This position is responsible for satisfactory resolution of all circulation customer inquiries.
The job scope includes communicating via phone for inbound and outbound calls, email and live chat.
RESPONSIBILITIES: Frequent contact with subscribers, managerial staff, independent contractors and redelivery personnel Backup dispatcher of subscriber complaints to redelivery personnel Responding to subscriber inquiries via email, telephone and live chat Accurate entry of system data and report generating Provide administrative support to the Audience Development Operations, Sales and Marketing and Retention managers with data entry, mail/merge tasks and collating letters to customers, distributors and other associates of The Post and Courier Individual will fill-in for other positions as necessary or requested.
Perform other duties as assigned by management Requirements, minimum education level, and experience: Associates of Arts/Science Degree Two years customer service experience Call center experience desired