Wound Care Customer Service Representative (WFH)

About Rotech Rotech Healthcare Inc.
is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment.
We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.
Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states.
For additional information, visit our company homepage Rotech.
com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team.
In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement.
Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval Monday - Friday, 8am - 5pm Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
) Acts as patient advocate to resolve questions or concerns Builds relationships with locations, field management, patients and referral sources Collects patient source information and inputs data into e-Intake Completes thorough verification for products and services Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations and FDA and JCAHO guidelines Develops and maintains working knowledge of current products and services offered by the company Identifies and resolves problems in a timely manner Makes outbound calls as needed to collect patient data Manages all aspects of initial intake via high volume inbound phone calls Processes related patient paperwork Processes tickets to ensure timely fulfillment of product orders Provides education to patients and location employees on Wound Care supplies Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input Performs other duties as assigned Qualifications Employment is contingent on Background investigation ( company-wide ) Drug screen ( when applicable for the position ) Valid driver's license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience High school diploma or GED equivalent, required Preferred Education and/or Experience Experience in medical field and administrative record management, preferred Experience with medical billing practices and of billing reimbursement, preferred Knowledge of insurance policies and requirements, preferred Medical terminology, preferred One year of related work experience, preferred Strong customer service background, preferred Skills and Competencies Accurately perform simple mathematical calculations Effectively communicate in English; both oral and written Interpret a variety of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality, discretion and caution when handling sensitive information Multi-task along with attention to detail Self-motivation, organized, time-management and deductive problem solving skills Sense of urgency and responsiveness to physicians, location employees and patients Work independently and as part of a team Machines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications; Outlook, Word and Excel Office equipment; fax machine, copier, printer, phone and computer and/or tablet Physical Demands Lift and carry office equipment at times Requires sitting, walking, standing, talking and listening Requires close vision to small print on computer and/or tablet and paperwork Rotech Information Benefits 401k Medical, Dental and Vision Life Insurance and Disability Generous Paid Time Off and Paid Holidays Bonus and Incentive Opportunities Mileage reimbursement (when applicable for the position) Telephone reimbursement (when applicable for the position) Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position.
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We appreciate your interest in Rotech Healthcare Inc.
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
Rotech Healthcare Inc.
recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.