*Job Title:* Customer Success and Onboarding Specialist
*Company:* Sage Healthy LLC
*Location:* Charleston, SC
*Position Type:* Full-time
_*If billing is your obsession, Sage Healthy is the place for you!*_
We are a rapidly growing US billing operation with a specialty in Chiropractic, Physical Therapy, and Pain Management private practice across the United States.
Our company is growing rapidly and our North America office is in South Carolina.
Our mission is to streamline billing processes, maximize revenue, ensure timely reimbursements, smooth financial operations for medical professionals, and improve overall operational efficiency.
With a combination of cutting-edge technology, a highly skilled team, and a commitment to excellence, we are revolutionizing the healthcare industry.
*Job Summary:*
* As a Customer Success and Onboarding Specialist at Sage Healthy, you will play a pivotal role in the success of our clients' transition to our services.
You will be responsible for guiding healthcare practices, particularly Chiropractic and Physical Therapy offices, through the onboarding process, ensuring they understand and utilize our RCM solutions to their full potential.
Your expertise and support will directly impact our clients' revenue growth and overall satisfaction.
*Key Responsibilities:*
* *Client Onboarding:* Assist new clients, particularly Chiropractic and Physical Therapy offices, in the implementation of Sage Healthy's RCM services, from the initial engagement to full utilization of our solutions.
* *Communication: *Serve as the point of contact for internal and external communications, redirecting calls and emails, as necessary.
* *Training and Education:* Provide in-depth training to clients on how to effectively use Sage Healthy's platform and services, ensuring they maximize the benefits.
* *Client Support:* Serve as the primary point of contact for clients during the onboarding process, addressing questions and concerns promptly and professionally.
* *Documentation:* Maintain accurate records of client interactions and configurations to ensure a smooth transition and ongoing success.
* *Feedback Collection:* Gather client feedback on their onboarding experience and communicate this feedback to our product and development teams for continuous improvement.
* *Client Advocacy:* Serve as a client advocate within Sage Healthy, ensuring that client needs and concerns are heard and addressed.
*Qualifications:*
* Highly organized with a high attention to detail and a strong commitment to organization.
* Proven experience in customer service or front desk in the healthcare or technology sector is a plus, especially if in the chiropractic field.
* Strong understanding of healthcare revenue cycle management and medical billing processes.
* Excellent interpersonal and communication skills.
* Exceptional problem-solving and critical-thinking abilities.
* Proficiency in using software applications and the ability to quickly learn new systems.
* Highly organized with a high attention to detail and a strong commitment to organization.
* Proven experience in account management, preferably in the healthcare or medical billing industry.
* Strong communication, organization, and problem-solving skills.
* Ability to work collaboratively with cross-functional teams and manage multiple client accounts simultaneously.
* Proficiency in using relevant software and tools for documentation, reporting, and project management.
* As a Customer Success and Onboarding Specialist at Sage Healthy, you will have the opportunity to make a significant impact on our clients' satisfaction, revenue growth, and operational efficiency.
Your dedication to fostering strong client relationships and driving positive outcomes will be essential in contributing to the overall success of the company.
*Compensation:*
The position includes annual vacation and an allotment for Personal Time Off (PTO).
This position offers many opportunities for advancement in the company.
*Note:*
This job description is a general overview of the responsibilities and requirements for the position of *Customer Success and Onboarding Specialist*.
It may be subject to modifications and additions as deemed necessary from time to time.
Job Type: Full-time
Salary: $35,000.
00 - $52,000.
00 per year
Benefits:
* Flexible schedule
* Paid time off
Schedule:
* Monday to Friday
Supplemental pay types:
* Bonus opportunities
Application Question(s):
* Have you ever worked in a chiropractic clinic or with Chiropractic EMR systems?
Experience:
* Customer service: 2 years (Preferred)
Ability to Relocate:
* Summerville, SC 29486: Relocate before starting work (Required)
Work Location: Hybrid remote in Summerville, SC 29486
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