Description:
We are looking for a motivated and customer-service oriented Front Desk Clerk to join our organization.
As a Front Desk Clerk, you will be the first point of contact for our guests, and you will be responsible for providing exceptional customer service.
You will be responsible for registering and checking guests in, answering phones, providing information about the facility and its services, and taking reservations.
You will also be responsible for collecting payments, issuing room keys, and keeping the front desk area organized and presentable.
If you have excellent customer service skills, a friendly demeanor, and a commitment to providing a quality guest experience, we want to hear from you!
Job Responsibilities
Greet visitors and provide them with superior customer service
Answer incoming calls and take messages
Maintain a neat and organized front desk area
Schedule appointments for customers
Collect payments from customers
Issue visitor passes and maintain visitor log
Update customer information in the system
Assist in answering customers’ inquiries
Provide general administrative and clerical support
Monitor office supplies and order new items
Ensure compliance with all applicable regulations and laws
Assist with other duties as assigned
Requirements:
Provide excellent customer service to all guests
Greet guests in a friendly and professional manner
Register guests and assign rooms
Answer inquiries regarding hotel services and registration procedures
Handle cash, credit, or debit card transactions with accuracy
Sort, organize, and distribute mail, messages, and packages
Answer incoming calls and direct them to the appropriate departments
Keep records of room availability, rates, and occupied rooms
Maintain the cleanliness of the lobby area and front desk
Balance the daily transactions and complete the daily reports
Ensure the accuracy of guest bills and provide customer service during check-out
Perform other duties as assigned
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