As a Guest Service Agent at the Courtyard by Marriott, you will be a member of the Front Office team and always striving to provide services for Guests to contribute to an overall exceptional experience from the moment of check-in to departure.
A Guest Service Agent truly influences the first impressions of our Guests and therefore, is responsible for performing the following tasks to the highest standards:
- Ensure an efficient reception experience for guests, including check in/out
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Use the correct procedures regarding credit cards in accordance with the hotel credit policy
- Comply with hotel security, fire regulations, and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as needed
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Previous experience at Marriott branded hotel is a plus
Job Types: Full-time, Part-time
Pay: $14.
00 - $16.
00 per hour
Expected hours: 24 – 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible schedule
* Free parking
* Health insurance
* Paid time off
* Parental leave
* Referral program
* Vision insurance
Schedule:
* Day shift
* Evening shift
* Holidays
* Morning shift
* Night shift
* Overnight shift
Work setting:
* In-person
Work Location: In person
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