Hotel Front Desk

Job Title: Front Desk Agent - SpringHill Suites Charleston River View Shift Hours: 3:00 PM - 11:00 PM Compensation: $15 - $17 per hour Employment Type: Part-time to Full-time Are you a hospitality enthusiast with a passion for providing exceptional guest experiences? SpringHill Suites Charleston River View is seeking a dynamic individual to join our team as a Front Desk Agent.
This position offers the opportunity to work in a vibrant and welcoming environment, providing outstanding service to our guests during the evening shift.
Responsibilities: Greet and assist guests with a warm and friendly demeanor upon arrival Check-in and check-out guests efficiently, ensuring accuracy in reservations and payment processing Provide information about hotel amenities, local attractions, and dining options Handle guest inquiries, requests, and concerns promptly and professionally Answer phone calls and direct them to the appropriate department or person Process reservations and cancellations with attention to detail Collaborate with other hotel departments to ensure seamless guest experiences Qualifications: Previous experience in a customer service or hospitality role is preferred Excellent communication and interpersonal skills Strong organizational abilities with attention to detail Ability to multitask in a fast-paced environment Proficient in computer systems, including reservation software and Microsoft Office Flexibility to work evenings, weekends, and holidays as needed Benefits: Competitive hourly wage ranging from $15 to $17 per hour Opportunities for career advancement within our hotel management group Employee discounts on hotel stays and dining Training and development programs to enhance your skills Positive and inclusive work environment with a supportive team Legal: Auro Hotels is an Equal Employment Opportunity and E-Verify Employer.
All applicants are subject to background and substance abuse screening prior to any offer of employment.