We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.
This particular project is assisting clients with inquiries on debit card incentives, orders, and balances.
This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, and Wyoming.
Qualifications
Previous 1 year customer service or customer support experience preferred
Previous 1 year call center or office background experience a plus
Basic computer skills
Quick learner and able to work independently
Type 35 words per minute accurately
Strong phone and verbal communication skills along with active listening
Must be 18 years of age
A background check applicable with state and federal laws will be required
Responsibilities
Manage large amounts of inbound calls in a timely manner
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Seize opportunities to upsell products when they arise
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested
Pay & Benefits
Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
Work hours - Shifts between 8:00am-6:00 pm (EST) ; Work Days - Mon-Fri
Paid Training - typically 1 week in length from 9:00am-6:00pm (EST)
Status - Part Time see details below:
Option 1: (20-25 hours per week) Must work Monday's and 3/28/24-3/29/24 and 4/1/24-4/2/24
Option 2: Must work the last 4 business days of the month and the first 6 business days of the month.
(10 days a month at minimum of 4 hour shifts for 40 hours per month)
Bring Your Own Device (BYOD) - This position requires you to provide your own equipment and workspace.
Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.
)
Hardware/Software Requirements:
Processor: Intel® Core™ i5 5200 Series or greater
Memory: 8GB on Windows 8.
1 / 10 64 bits
Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
USB headset
Click here for an example
No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
Up-to-date antivirus software must be installed on the platform and a recent scan completed.
(Will be checked prior to allowing login to system)
Firewall must be enabled (Will be checked prior to allowing login to system)
Click her for the BYOD policy for full detailed list of requirements
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.
Click here to read the full description.
NOT YOUR ORDINARY CALL CENTERᵀᴹ
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