Customer Experience Specialist

_*The Role*_ At LimRic, our customers are our utmost priority.
As a Customer Experience Specialist, your role will be to provide LimRic customers with the superior level of customer service they have become accustomed to.
Book incoming service requests, place outbound calls to schedule maintenance appointments, and communicate effectively with the leadership and dispatch team to get the job done.
Review customer accounts in Service Titan for accuracy and makes necessary adjustments.
_*Responsibilities *_ * Convert incoming customer calls into booked service appointments.
* Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
* Respond to customer requests, resolving issues and promoting the brand.
* Be professional and establish customer rapport, encouraging repeat business.
* Participate in training to boost booked calls and practice outbound calling.
* Adhere to the company’s plan for resolving customer complaints quickly and favorably.
* Advocate Comfort Club Memberships in order to increase customer loyalty and return business.
* Review customer accounts in Service titan to ensure accurate equipment and location information to ensure accurate reporting.
_*Competencies for Success*_ * Develop a proven track record in customer service.
* IT competent; good typist and proficient with phone systems.
* Highly organized with exceptional follow-through abilities, ability to multi-task and self-motivate.
* Strong verbal and written communications.
* Ability to build trust and demonstrate empathy.
* Personality that blends well with a fast-paced, goal-driven environment.
* Competitive individual contributor who also loves to win as a team.
* Highly motivated, flexible, and a great attitude on life.
* Industry experience highly preferred.
* Service Titan experience a plus.
_*Reports to the Customer Experience Manager*_ _*What We Offer:*_ * Company supplied take-home vehicle.
* Insurance – medical, dental and vision * New technology, including iPhone, iPad & access to integrated software.
* 7 Paid Holidays * Paid Vacation * Life Insurance Policy * 401k * $75 boot allowance per year * Tool account for technicians * A family.
This is last on the list because it’s most important! We care about our team.
We do a lot more than just work together.
You’ll come to love our company outings, and you’ll build life-long friendships at Limric Plumbing Heating and Air.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * Day shift Weekly day range: * Monday to Friday Application Question(s): * Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations? Experience: * Customer service: 1 year (Preferred) Work Location: Multiple locations