Customer Service Manager

Job Type Full-time Description You may have experience leading a customer service department, but have you yet had the opportunity to lead THE BEST? CMS Imaging is hiring a leader for our well established Customer Service Team in North Charleston.
Our Team dispatches and supports our Field Service Engineers throughout the Southeast with a core focus on serving our Hospital clients and Medical Facilities.
CMS Imaging, Inc.
is the premier healthcare solutions provider specializing in the sales and service of diagnostic medical imaging equipment.
With Service Engineers through the southeast, CMS continues to grow and expand.
Founded in 1987 in Charleston, SC as an independent service organization, CMS Imaging has expanded its product line to include MRI, CT, Ultrasound, Digital X-Ray, and Advanced Fluoroscopic systems.
Software solutions including PACS and Vendor Neutral Archives (VNA) are also available to enable customers to display, manage, and store imaging data.
CMS offers a comprehensive suite of employee benefits to support our team members and their families.
The Customer Service Manager is responsible for the development, implementation and oversight of CMS Customer Support Center and the operational procedures to facilitate the delivery of superior customer service while maintaining profitability, accountability, integrity, service revenue growth, and teamwork.
The Customer Service Manager will: Develop, implement and direct organizational operations, processes, projects and services for the efficient use of assets while maintaining FDA, OSHA, state(s), regional and local regulatory compliance.
Implement customer onboarding process for new and renewed service contracts.
Provide leadership, oversight and direction to the CMS Customer Service Representatives Provide oversight of CMS service contract management process.
Continuous improvement of CMS reporting and efficiency of customer service software system (FieldPoint).
Provide oversight and management of all OEM recalls, safety updates, regulatory compliance and OEM update/ acknowledgement process CMS is proud to be an Equal Employment Opportunity and affirmative action employer.
We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Requirements Strong candidates will present a solid history of Customer Service Management in the Medical and/or High Tech Field Service marketplace with a strong emphasis on Process Metrics/KPIs, Field Service Software Administration and the delivery of Exceptional Customer Service.
All CMS Team Members hold our commitment to Mission and Vision: CMS Mission Statement We are a leading regional diagnostic medical imaging equipment solutions and service provider supplying world class service to the radiology field ranging from large medical centers to single practice physician offices.
We provide cost-effective and innovative equipment and our customers experience excellent medical imaging service with quick response times, quality work and fair pricing.
CMS Vision Statement Through the collaboration and teamwork of all employees, manufacturing partners and through our support of The Radiology Industry, we will become the largest full line dealer and service provider of all best of class medical imaging solutions in the US.
Commitment to Core Values CMS Core Values Treat others the way you want to be treated by adhering to high standards of: Teamwork – Working together by sharing ideas, technologies and talents to achieve and sustain profitable growth and an exceptional customer experience.
Integrity- Having honor, being honest, being trustworthy and doing the right things without compromising the truth.
Accountability – Taking responsibility for your actions.
“Do what you say you are going to do.
” Exceptional Service – Providing superior and world class service and achieving excellence one customer at a time.
All employees are required to adhere to the values in all their interactions with customers, vendors and fellow employees.
Criminal Background Verification Required