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Posted : Thursday, January 18, 2024 12:25 PM
SUMMARY/OBJECTIVES
Responsible for being proficient in all critical servicing functions within the Loan Operations Department (including: loan maintenance, payment processing, insurance and escrow tracking/processing, collateral release processing; credit disputes, etc.
) in order to assist internal customers with loan level support through inbound calls and Source cases.
Deliver results by solving problems in a wide variety of issues and requests, setting expectations of resolution, and communicating results.
This requires advanced knowledge of Loan Operations functions and procedures and remaining up to date with all changes to bank policies, procedures, federal and state regulations which impact problem resolution aspects.
May assist with special initiatives or projects; supports other areas within Loan Operations as needed.
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Answers phone inquiries accurately and courteously with minimal supervision · Consistently maintain a professional, courteous, and pleasant tone in all situations.
· Identify and resolve loan inquiries using listening, critical thinking, and probing skills for one call resolution.
· Develop and maintain a proficient and working knowledge of all servicing aspects of Loan Operations and develop an understanding of all other critical job functions as needed to assist lenders and customers.
· Perform specific servicing related tasks such as loan maintenance, payment research, and insurance and escrow tracking research.
· Process all work orders, incoming requests and payments within defined SLAs and timeframes.
· Assist with review and updates to departmental procedures and assist management with process improvements.
· Establish positive working relationships with team members and others across the organization.
· Responds timely to all inquiries from lenders and other bank personnel.
· Keep up-to-date with industry trends and regulations; identifies changes affecting the department and takes appropriate action; notifies staff of internal operations changes.
· Responsible for organizational integrity and business ethics as it relates to this position, and communicating this commitment to any applicable subordinates.
· Perform other related job duties and special projects as assigned.
· Ensure compliance South State Bank Code of Business Conduct and Ethics and other operating policies and procedures.
Completes compliance training, adheres to all anti-money laundering guidelines and procedures, and all regulatory requirements.
The duties and responsibilities listed above may be revised at any time within the sole discretion of South State Bank without advance notice to or the consent of the employee.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPETENCIES · High degree of comprehension and retention is a must; excellent communication skills (verbal, written, presentation); strong problem solving skills; Strong interpersonal skills and the ability to work effectively both independently and within a team environment; high degree of accuracy and attention to detail; excellent organizational and analytical skills a must; Ability to handle confidential information (customers and employees); ability to provide quality customer service to internal and external clients; ability to adjust to a changing environment; ability to work under pressure and meet deadlines; f lexibility in work schedule during peak production period is critical in this position.
Qualifications, Education, and Certification Requirements · Education : High School diploma required; Bachelor’s degree preferred.
· Experience : A minimum of 1 year of experience in loan servicing with knowledge of loan documentation or equivalent role is required.
Experience with FiServ Premier Systems is preferred.
· Certifications/Specific Knowledge : Proficient with Office products including Microsoft Word and Excel with the ability to create and manage spreadsheets.
TRAINING REQUIREMENTS/CLASSES · Annual Compliance Training · Fiserv training as needed to perform specific tasks PHYSICAL DEMANDS Examples: Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.
This position requires a large amount of time in front of a computer.
This can be done sitting or standing with use of the right desk.
This position requires lifting boxes and coin on a daily basis.
This position requires the ability to drive a company vehicle to and from other locations.
This position may require bending and reaching.
WORK ENVIRONMENT · Must be able to sit for long periods of time.
Must be able to effectively access and interpret information via various computer systems, documents, and reports.
· Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions.
They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot).
Cable or fiber connections are preferred.
Requirements are subject to change, as new systems and technology is delivered.
Travel may be required to come to meetings as needed.
) in order to assist internal customers with loan level support through inbound calls and Source cases.
Deliver results by solving problems in a wide variety of issues and requests, setting expectations of resolution, and communicating results.
This requires advanced knowledge of Loan Operations functions and procedures and remaining up to date with all changes to bank policies, procedures, federal and state regulations which impact problem resolution aspects.
May assist with special initiatives or projects; supports other areas within Loan Operations as needed.
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Answers phone inquiries accurately and courteously with minimal supervision · Consistently maintain a professional, courteous, and pleasant tone in all situations.
· Identify and resolve loan inquiries using listening, critical thinking, and probing skills for one call resolution.
· Develop and maintain a proficient and working knowledge of all servicing aspects of Loan Operations and develop an understanding of all other critical job functions as needed to assist lenders and customers.
· Perform specific servicing related tasks such as loan maintenance, payment research, and insurance and escrow tracking research.
· Process all work orders, incoming requests and payments within defined SLAs and timeframes.
· Assist with review and updates to departmental procedures and assist management with process improvements.
· Establish positive working relationships with team members and others across the organization.
· Responds timely to all inquiries from lenders and other bank personnel.
· Keep up-to-date with industry trends and regulations; identifies changes affecting the department and takes appropriate action; notifies staff of internal operations changes.
· Responsible for organizational integrity and business ethics as it relates to this position, and communicating this commitment to any applicable subordinates.
· Perform other related job duties and special projects as assigned.
· Ensure compliance South State Bank Code of Business Conduct and Ethics and other operating policies and procedures.
Completes compliance training, adheres to all anti-money laundering guidelines and procedures, and all regulatory requirements.
The duties and responsibilities listed above may be revised at any time within the sole discretion of South State Bank without advance notice to or the consent of the employee.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPETENCIES · High degree of comprehension and retention is a must; excellent communication skills (verbal, written, presentation); strong problem solving skills; Strong interpersonal skills and the ability to work effectively both independently and within a team environment; high degree of accuracy and attention to detail; excellent organizational and analytical skills a must; Ability to handle confidential information (customers and employees); ability to provide quality customer service to internal and external clients; ability to adjust to a changing environment; ability to work under pressure and meet deadlines; f lexibility in work schedule during peak production period is critical in this position.
Qualifications, Education, and Certification Requirements · Education : High School diploma required; Bachelor’s degree preferred.
· Experience : A minimum of 1 year of experience in loan servicing with knowledge of loan documentation or equivalent role is required.
Experience with FiServ Premier Systems is preferred.
· Certifications/Specific Knowledge : Proficient with Office products including Microsoft Word and Excel with the ability to create and manage spreadsheets.
TRAINING REQUIREMENTS/CLASSES · Annual Compliance Training · Fiserv training as needed to perform specific tasks PHYSICAL DEMANDS Examples: Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.
This position requires a large amount of time in front of a computer.
This can be done sitting or standing with use of the right desk.
This position requires lifting boxes and coin on a daily basis.
This position requires the ability to drive a company vehicle to and from other locations.
This position may require bending and reaching.
WORK ENVIRONMENT · Must be able to sit for long periods of time.
Must be able to effectively access and interpret information via various computer systems, documents, and reports.
· Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions.
They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot).
Cable or fiber connections are preferred.
Requirements are subject to change, as new systems and technology is delivered.
Travel may be required to come to meetings as needed.
• Phone : NA
• Location : North Charleston, SC
• Post ID: 9005956180
