Customer Service Representative

RESPONSIBILITIES: Answer phones, identify customer needs, and market appropriate products and services.
Maintain a strong work ethic with a total commitment to success each and every day Establish client relationships and follow up as needed Process payments Process changes to policies QUALIFICATIONS: Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Ability to effectively relate to a customer Self-Driven with a high level of initiative and desire to learn.
Excellent communication skills - written, verbal and listening Ability to work in a team environment Must be on time and dependable License/Certification: Property & Casualty license (Preferred) If not licensed, must be willing to complete Property & Casualty Insurance License