Do you enjoy helping people? Self-motivated? Love providing outstanding customer service? If that sounds like you or you have prior experience in sales, telecommunications, real estate, B2B, or hospitality industries – this job role is a perfect fit for you!
Our service acquisition specialist is responsible for interacting with our service drive customers to explain our buyback program and provide an exceptional experience while we provide the customer with an accurate proposal for their current vehicle.
They also support our BDC team with generated leads from customers inquiring about vehicles on our website or lot.
No prior automotive experience is needed, we provide all the training you need for success!
Service to sales specialists enjoy flexible schedules and competitive pay plans.
Our dealership sees an average of 1500+ clients a month – with our competitive pay structure (salary + bonus) and customer volume the opportunity for success is limitless!
What we offer:
A culture of caring, belonging, and respect for everyone
Managers that people want to work with
Career growth and advancement
Leadership development, innovative training and learning systems
Competitive compensation plans
401k retirement plans with company match
Comprehensive health benefits packages, including telehealth and behavioral health services
Industry leading maternity and paternity leave
Relocation packages
Paid employee referral program
Recognition and bonus programs
Paid time off, bereavement, and vacation benefits
Employee discounts on parts, service, vehicle purchases, and local entertainment
Responsibilities:
Greet all guests in the service drive area and interact with them about their current vehicle
Explain our buyback system and gauge customer interest in trading in/upgrading their vehicle with us
Create proposals
Collect necessary information and work directly with the service and sales team throughout the buyback process
Continuous follow up with customers via phone, text and email
Review daily appointments and set an action plan for the day
Provide customers with product information and hand off customers to the appropriate dealership personal throughout the process
Assist the BDC department when additional support is needed
Answer incoming leads in the system during BDC coverage
Participate in team and process development sessions- keeping positive relationships with teammates, sales teams and dealership management
Utilize CRM tracking system daily
Complete all campaign calling tasks
Set appointments with guests as needed
Other duties assigned by management
Qualifications:
Prior customer service or sales experience
Excellent communication skills
Strong organizational skills
Prior follow-up/prospecting skills (preferred)
Excellent teamwork skills
Positive and hardworking demeanor
Strong computer skills with the ability to use computer software
Eagerness to improve and collaborative attitude
Time management skills
Strong listening skills with the ability to build rapport with others
Valid Driver’s license with acceptable motor vehicle record
High school diploma or equivalent
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