Physician and Provider Liaison

Description: The Burn and Reconstructive Centers of America (BRCA) is committed to following our mission that harkens back the first patient in 1978: Healing Patients.
Healing Families.
Healing Lives.
Our mission is important to us because it’s important to those we serve.
Since the first patient was treated at Doctors Hospital in Augusta, Georgia, in 1978, our physicians banded together to first create Physicians’ Multispecialty Group to provide patient care.
PMG evolved into Joseph M.
Still Burn Centers, Inc.
(JMS), the forerunner of BRCA.
And now BRCA continues to grow and partner with hospitals across the country to provide patient access to a continuum of care that supports the patient from initial injury through long-term rehabilitation, while ensuring no patient is turned away.
We provide quality burn, hand, wound and reconstructive care to patients through new facilities, new partnerships and the latest advancements in care.
Four decades later, BRCA is the nation’s most extensive burn system.
Patients from nearly every state in America and more than a dozen countries have been treated by our providers.
Headquartered in Augusta, GA, Burn and Reconstructive Centers of America provides services from the nation's largest individual burn center: the Joseph M.
Still Burn Center at Doctors Hospital of Augusta.
Job Purpose: Establishing relationships with sources such as: EMS, hospitals, urgent care clinics, doctors’ offices, emergency medicine personnel and other healthcare professionals.
Travel throughout assigned territory and beyond if asked to by supervisor.
The representative also coordinates to provide burn education to healthcare staff.
Essential Duties and Responsibilities: Make in-person and electronic (when in-person is not possible) touchpoints with referral providers (Physicians, Advanced Practice Providers, Nurses, Referral Coordinators, Practice Managers, and other healthcare providers) to develop mutually beneficial relationships that drive referral volume growth in the territory.
Educate and grow referral source knowledge base of available services, education and outreach events.
Serve as a liaison between referral sources and BRCA/Hospital staff.
Provide excellent follow-up to referral sources.
Ensure understanding of practice services offered by BRCA and work to uncover and minimize referral obstacles.
Identify and provide solutions for referral provider needs and concerns.
Enhance referral source satisfaction and strengthen relationships with referring providers.
Provide frequent issue resolution for referring providers in the assigned territory.
Work collaboratively with hospital service line directors, department chairs, site managers, and leadership teams to resolve issues and improve service lines.
Maintain a flexible schedule to allow for participation in symposiums, consortiums, conferences, in-services, etc.
Interpret current referral patterns utilizing existing reporting tools and market intelligence to assess opportunities for strategic growth within the network.
Collaborate with internal marketing/communications team to help identify materials needed for outreach.
Maintain detailed monthly reports by documenting customer interactions and measuring key activities and impacts.
Use independent discretion and judgment with customers, employees and referral contacts while conveying a positive, service-oriented attitude.
Continuously be self-motivated developing call schedules and identifying areas needing further education.
Comply with all safety policies, practices and procedures.
Report all unsafe activities to supervisor and/or Human Resources.
Participate in proactive team efforts to achieve departmental and company goals.
Perform other duties as assigned.
Provide leadership to others through example and sharing of knowledge/skill.
Participate in education sessions specific to corporate needs or job duties – locally or remotely, as needed.
Provide training to other employees – locally or remotely, as needed.
Maintain confidentiality of sensitive information.
Participate in all mandatory trainings relating to applicable healthcare laws and regulations, and demonstrate full compliance with those regulations, including without limitation, HIPAA, OSHA, OIG, Federal, State and local laws and regulations.
Requirements: Education: Bachelor’s Degree Experience: 2-3 years experience required to include Business Development/Medical or Pharmaceutical Sales/Referral Marketing.
Healthcare and CRM (Salesforce) experience strongly desired.
Current/Active US driver’s license with a clean driving record required and must maintain.
Suitable transportation for frequent car travel Maintain vehicle insurance in the amount required by company Competency on office computer applications Must be able to use diplomacy and handle sensitive and confidential matters discreetly Must maintain professional appearance and demeanor We offer Medical/Dental/Vision/Life/401(k)/Vacation and Holidays.
Burn and Reconstructive Centers of America is an Equal Employment Opportunity Employer.